Earlier this year, the North American Securities Administrators Association (NASAA), through a working group within the Senior Issues/Diminished Capacity Committee, issued a report of findings and recommendations relating to issues of cognitive impairment or diminished capacity that may affect investment advisers and other financial professionals. The report summarized information received by the working group from registered investment advisers, broker-dealers, and compliance consultants in the industry. The findings focused on communication, education, and succession planning as key elements of an effective plan to address impairment issues.
Of course, an adviser suffering from diminished capacity could face serious difficulties relating to his or her work, including not being able to provide effective service to the client or to comply with responsibilities under the securities laws, including meeting the standards of conduct and maintaining adequate books and records. Those interviewed in connection with the study indicated that the industry welcomes continued regulatory engagement and continued input on this subject. Many of them also identified existing guidance from NASAA, the Securities Industry and Financial Markets Association, and the Financial Services Institute as being resources they currently consult when issues arise.
Among the key areas considered are how firms can recognize signs of diminished capacity and how they should consider dealing with issues that arise. The report encouraged firms to consider implementing an appropriate training program to enable staff to detect “red flags” of impairment by an adviser and a mechanism to communicate concerns freely within an organization. While dementia associated with aging is still the most common reason for impairment, other underlying causes include accidents and traumatic injury, side effects from medications, a non-dementia medical diagnosis, and drug or alcohol addiction. When a situation is detected, how a firm should confront the adviser is a key issue, and one that may be fraught with both practical and legal considerations. The report summarized a few instances where firms had successfully dealt with such issues and stressed that sensitivity and respect should be paramount in every such encounter.